Virtualization Platform Operations & Sustainment

This Service provides continuous operations and sustainment of enterprise virtualization platforms to ensure the availability, stability, security, and performance of hosted virtual environments supporting mission, enterprise, and DoD operations. The Service is responsible for running and maintaining virtualization infrastructure across on-premises, cloud, and hybrid environments, including compute, storage, and virtualization management layers.

Execution includes platform monitoring, incident response, preventive and corrective maintenance, patching, backup and recovery, capacity awareness, and system restoration. The Service maintains approved baselines, executes authorized changes, and ensures virtualization platforms remain resilient and ready to support hosted workloads throughout their operational lifecycle.

Activities are performed using disciplined operational procedures, approved change control, and service management best practices. The Service emphasizes operational reliability, predictable performance, and timely restoration rather than design, engineering analysis, or transactional provisioning.

This Service intentionally excludes:

• Virtual endpoint identity provisioning and joiner/mover/leaver execution

• Operational assurance, root cause analysis, and problem management

• Cybersecurity authorization sustainment and vulnerability remediation

• Network, UC, or physical infrastructure operations

These functions are delivered through separate, purpose-built services to preserve clear accountability boundaries.